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Is Voip The Future Of Business Telephone Systems

By Earlene McGee


The internet must surely be the biggest trading platform the world has ever seen. Even better, it allows even very small companies and entrepreneurs to compete across borders. However, modern business is characterised by very merciless competition. Only those that can satisfy the increasingly sophisticated demands of consumers can hope to prosper. Highly efficient business telephone systems such as is now commonly used by Vancouver BC businesses, are crucial to on line success.

A very large number of enterprises still rely on traditional PABX installations. It is true that these installations have evolved and that they offer many useful features. Users can conduct conversations with more than one caller, callers can leave messages and conference calls are now commonplace. Most modern installations can even present callers with a menu of options, helping them to get hold of the most appropriate person or department within the organisation.

Traditional installations have some serious drawbacks, however. It is not portable, for one thing. Even the most sophisticated features are of no help if the appropriate employee is not at his desk. This means that it is frequently necessary to take messages. Not only are messages sometimes not relayed, but callers may become frustrated if they struggle to communicate. This can quickly become detrimental to the business.

PABX installations are costly. Large companies spend many thousands for separate installations at every one of their sites and at every regional office or shop. Maintaining multiple installations are also costly. Of course, the more installations there are the bigger the chance for breakdowns too. Then there is also the need to employ an operator at every installation. This all adds up to a very hefty communications bill.

Many businesses and entrepreneurs are opting for VoIP. This revolutionary telecommunications option uses the internet as a platform. It holds numerous advantages and it is gaining in popularity every day. Service providers host the software necessary to drive communications on their own servers, thereby minimizing maintenance cost for the client. Even better, only one installation is necessary, regardless of how many branches and sites the client have.

Those that have switched to VoIP knew from the word go that they will be saving money. However, many new clients are surprised to find out just how much they save. Some companies have saved up to half of their previous communications bills. When considering the cheaper maintenance and the fact that it is not necessary to employ an operator at every site the savings can become truly remarkable.

VoIP has also proven that it can help companies to improve productivity and to increase their levels of customer satisfaction. This is because users are never out of reach, regardless of where they find themselves geographically. Calls can be forwarded to remote sites, helping to ensure that a caller will be assisted with a single call.

The ability to communicate reliably and from anywhere is an important advantage. VoIP offers this possibility. In addition, it allows users to be flexible regarding the devices they employ and it frees them to work from just about any location.




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